You can update your information at any time by logging into the Provider Support page and navigating to the My Profile tab on your dashboard. From there, you can edit your bio and update your personal details. Any changes made will update in real time.

On the main Provider Support login card above, click the “Need help? Reset Password” link. Enter your registered email address, and a secure password reset link will be sent straight to your inbox. If you don’t receive the email within a few minutes, please check your spam or junk folder.

It is not possible to pause your profile, but it is something we are considering for future development.

Each PPL contract comes with a Quota and your contract automatically expires as soon as this number has been fulfilled. RPP contracts do not have Quota limits. You can track your Quota on the My Contracts page of your provider profile.

In the meantime, if you have any questions about your contracts just drop us an email and we will investigate further. Please note that pausing profiles would be at our discretion and we maintain a strict no refunds policy.

Every contract you sign up to comes with a limited time:

• PPL contracts = 30 days
• RPP contracts = 30 days x the number of months

A contract will either come to its natural end when the Contract End date has been reached, or when its Quota limit has been fulfilled; whichever comes first.

Example: a 20 lead PPL contract with a start date of 1st of the month will be set to expire after 30 days, or as soon as the 20 lead Quota has been fulfilled.

We strongly advise you keep track of your lead count and Quotas to ensure you are receiving the right volume of leads. We cannot guarantee that Quotas will be fulfilled, as this depends on fluctuating changes in demand on a per location basis. However, we endeavour to issue leads on a fair and consistent basis to ALL our providers.

Absolutely! We encourage you to join as many locations as possible to ensure you receive a consistent flow of leads for the locations you cover.

You can also hold different types of contracts simultaneously. For instance, you could hold a PPL contract for one location, and have exclusivity as an RPP provider for another location. You may also join Waitlists as well and get notified as soon as a location becomes available again.

Waitlists can be tracked in the My Waitlist page in your provider profile.

• RPP (Regional Premium Partner): Refers to a time-blocked contract (e.g., a 6-month term) granting you exclusive or premium exposure in a specific geographic location.

• PPL (Pay Per Lead): Refers to a quota-based contract where you are allocated a fixed number of targeted customer leads (e.g., 5 or 10 leads) that count down as they are delivered.

Your active quotas are tracked automatically by our sophisticated AI programme. Every time a new customer matches your location and contract parameters, the lead is delivered directly to your inbox either instantly or on a weekly basis, and your remaining quota decreases by one per lead. You can track your real-time delivery counts under the Live Status table on your main dashboard page.

If a highly popular area becomes fully occupied by active contracts, you can join the waitlist for that location. Your dashboard tracks your exact queue position (e.g., #1 for Dover). When an existing provider’s contract expires or a position opens up, the platform automatically alerts the next provider in line. You can track your position on your main dashboard page.

Your dashboard displays a “Join other locations…” section highlighting high-demand areas with low wait times. You can request an expansion directly through those quick links, which notifies our system of your coverage eligibility and sets up your new contract parameters.

• Use Live Web Chat for quick, immediate operational questions during office hours (9am–5pm, Monday to Friday).

• Submit a Support Ticket for technical account issues, contract renewals, or database discrepancies. Support tickets create a formal log inside your portal, allowing our administrative team to track, investigate, and respond within 48 hours.

Yes. Whenever an administrator updates or responds to an “Active” Support Ticket, an automated email alert will be sent to your registered email address. You can view the full conversation history and reply directly by clicking the Support tab inside your dashboard.

While our automated portal, lead distribution, and waitlist systems run 24/7, our live administrative team operates Monday to Friday, 9am to 5pm. Any support tickets or emails submitted over weekends or UK Public Bank Holidays will be prioritised and handled in chronological order when the help desk reopens on the following business day.