Our system routes your enquiry instantly. A local instructor will typically reach out to you via phone or email within 3 days to discuss your availability and book your first session.

If your location is fully booked, please submit your details via our dedicated Customer Booking Form found on the location page. This secures your place in the queue, and we will automatically connect you with the next available instructor who opens up a slot in your territory.

Absolutely. We want you to feel entirely comfortable behind the wheel. If you feel your assigned instructor’s teaching style isn’t matching your needs, simply reach out to our support team via the Customer Support Hub, and we will gladly re-route your requirements to an alternative local partner if available.

If it has been more than 3 days since you submitted your enquiry and you haven’t received a call or email from your assigned instructor, please drop us a message at customers@drivinglessonskent.co.uk with your Lead ID, full name, and location, and we will look into it immediately.

Because all instructional contracts and diaries are managed independently by our Providers, you must contact your instructor directly to change a booking. Please ensure you review their individual cancellation policy to avoid any late fees.

We adhere to current UK laws that regulate the safe use, management, storage and removal of private information. Because of this we maintain a strict Data Protection Policy.

For NEW unallocated Leads, we hold data pertaining to your Lead enquiry for up to 7 days. This means every lead that has not been allocated a Provider will expire after 7 days of requesting to be matched with a local instructor. This applies to any and all leads set with statuses other than Active or Parked.

Expired Leads are deleted and removed from our system with 28 days. We welcome customers who wish to re-register with our website; the same terms will apply.

Once you have been allocated a provider, we hold your data for up to 12 months. After which all details are removed from our system and your account closed.