Provider Network
Terms & Conditions
Provider Network
Terms & Conditions
Welcome to the Driving Lessons Kent Provider Network
The following terms govern your use of our platform, lead routing systems, and territory placement agreements.
1. Contract Length & Quota Limits
Every contract has a built-in safety ceiling based on time and lead volume. Your contract will naturally expire based on whichever milestone is reached first:
- PPL (Pay Per Lead) Contracts: Active for a maximum of 30 days, or until your lead quota is completely fulfilled.
- RPP (Exclusive Regional Partner) Contracts: Active for 30 days multiplied by the number of months in your chosen tier.
- Non-Transferable: Your contract, location mapping, and leads belong to you alone. They cannot be transferred, sold, or re-assigned to any other provider.
2. RPP Profile Activation Rules
To keep our customer facing directory active and accurate, we enforce a strict profile setup window:
- First 24 Hours: You must submit your complete RPP profile bio and media within 24 hours of starting your subscription.
- Revision Window: If modifications are requested by our administration team, you have an additional 24 hours to resubmit.
- Failure to Comply: If profiles aren’t finalised within these timeframes, your contract will be deactivated, your spot released, and your fees fully refunded.
3. Up-front Payments & Refund Policy
- Up-front Operations: All leads and location subscriptions are paid for fully in advance.
- No Refunds: Because we provide digital infrastructure and lock down territory exclusivity instantly upon transaction, we do not offer partial or full refunds if you choose to cancel your contract early.
4. Customer Data Protection & Reviews
- Strict Purpose: Customer data provided through lead routing is for local service fulfilment and direct lesson co-ordination only.
- Zero Retaliation: We maintain absolute transparency. If a provider displays malicious or retaliatory behaviour toward a customer following a dispute or review, their account will be permanently banned from the network without refund.
5. Zero-Tolerance Conduct Policy
We pride ourselves on a professional, constructive environment. We maintain a strict zero-tolerance policy for bullying, harassment, intimidation, or toxic communication directed toward our support team, other driving instructors, or customers. Any breach of this policy will result in instant account termination.
6. Support Service Level Agreements (SLA)
Our support team is available during published office hours (Monday–Friday, 9:00am–5:00pm). We strive to keep communication within the following response times:
- Live Web Chat: Responded to within minutes during active office hours.
- Dashboard Support Tickets: Addressed within 2 working days.
- Direct Email Enquiries: Replied to within 2-3 working days.